Returns for Online Orders
The Back Wall accepts returns for any reason! If you have purchased an item and you are not happy with it (e.g. wrong size, wrong colour etc). You can return the item for a full refund or exchange within 30 days of purchase provided your item meets the required terms and conditions!
Steps to return online orders
1. Please notify us via email (thebackwallcs@gmail.com) that you are requesting a return.
2. Online refunds can only be processed if the customer returns the item to our fulfillment centre via post - This address will be provided once we have received an email.
3. Once we have received the goods, we will ensure they meet the required terms and conditions (unworn, original condition etc.)
4. A refund will be processed using the same payment details used at purchase (this can take 2-3 business days)
Alternatively, please drop off your return in store at 11 Ernest Place Crows Nest for a quick and easy return!
When returning goods please ensure;
- All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
- Please do not tape or mark the original shoe box. We also request that they are returned 'double boxed' (please use original packaging box)
- Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.
- Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item
