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Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; We do not issue rain checks for items that run out of stock.
We reserve the right in our sole discretion to extend or terminate a Promotion at any time.
All promotional spend levels and discounts are in Australian Dollars (AUD)
In the event of a return for promotions relating to a 'buy one, get one X' promotion, you must return items in pairs to receive a refund or credit note. You will receive a full credit note in the amount of the first qualifying item (paid) that was returned only in the event that the second qualifying item is included in the same return package. No refunds, exchanges or credits will be issued if only one item is returned.
You may offer to purchase goods or services described on this website for the price specified on this website.
Your order must contain your name, email address, credit card details and any other ordering information specified on this website.
Your conduct in placing an order on this website acknowledges your acceptance of these terms and conditions.
Once your order has been received we will, with seven (7) days provide an electronic order confirmation.
Payment must be effected in the manner described on the website. Prices are inclusive of goods and services tax. The goods or services are offered for sale only to persons who can make legally binding contracts.
Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to decline or accept your order for any reason. All orders placed may obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting and processing any order.
The delivery times provided in our shipping & returns section (also available on each prodcut page) are estimates only. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
Generally, delivery of The Back Wall products within Australia takes between 1 to 5 working days based on your location within Australia. We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please contact us immediately.
If you agree to the ‘Authority To Leave’ conditions, you also forgo being able to claim on the products if they go missing in transit. If goods have to be delivered a second time, as there is no authorised person available to sign for them, a re-delivery fee may be charged.
The shipping address for your order is shown at the checkout and on your order. In the event that an incorrect or invalid address was entered, address changes can only made is the order you have placed is still “processing”. We will always attempt but cannot accommodate all address change requests. We accept no liability for any incorrect shipping addresses supplied by you and no refunds will be offered, should you provide an incorrect shipping address.
Some international orders outside Australia may incur a customs or importation duty charge. We do not have any control over these charges and we are unable to advise what the international customs and duty charges may be payable on orders purchased, as it is based on your own countries laws and regulations.
Duties and other international custom charges are not included in the purchase price and all charges are to be paid by the customer upon delivery of each order paced. Orders cannot be returned to the sender should you fail to pay the applicable importation, custom duties or other charges. We are not responsible for the payment of the duties and other international custom charges. We will never pay these charges on your behalf.
Should you refuse the pay the applicable importations, customs and other duties applicable to your own Country of origin your parcel may be abandoned, and we will not be held responsible or liable for any loss of funds as a result of your failure to make payment. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
For further information, please contact your local customs office.
You acknowledge that despite our reasonable precautions, products or services may be listed at an incorrect price or with incorrect information due to a typographical error or like oversight. In these circumstances, we reserve the right to cancel the transaction, notwithstanding that your order has been confirmed and we have received your payment.
If a cancellation of this nature occurs after you have been charged for the purchase, within seven days from the date of purchase, we will issue a credit to the credit card given for the purchase of the goods or service. Should you wish for the credit to be applied to another credit card not used for the original purchase, you must confirm these details in writing to us. We accept no responsibility for rejection of the credit to any credit card given by you.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.
We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
We will accept or decline cancellations of any orders placed at our sole discretion. Should you wish to cancel an order placed we must be immediately notified in writing before the goods have been shipped. If the goods have been shipped we reserve the right to refuse the order cancellation request or charge a cancellation fee should we be unable to request the return of the package from our delivery service.
All orders are required to be certified by our Security Payment system prior to orders being processed.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider database where the information is kept confidential.The Back Wall may require further verification of your order to ensure that orders are authorized by the cardholder. Our security team will contact the customer for verification via email or phone. If a response is not given to our inquiries the order will be cancelled within a 48-hour period of first contact. Verification may be required for a variety of reasons and at the discretion of The Back Wall.The Back Wall reserves the right to cancel any orders placed under a security check at our sole discretion.
All gift cards are non-refundable or redeemable for cash
All gift cards are redeemable for merchandise at The Back Wall in store or at www.thebackwall.com.au
The Back Wall are not liable for any lost or stolen gift cards
All gift cards are valid for 3 years from the date of activation
To the extent permitted by law, no refunds will be provided for any products purchased over the website if you simply change your mind.
Once goods are purchased they are unable to be cancelled unless in accordance with these terms and conditions. No refunds will be provided for cancelled orders once payment has been made.
To the extent permitted by law, any condition, warranty or statutory guarantee which would otherwise be implied or imposed into these terms and conditions is hereby excluded. Where legislation implies or imposes any condition, warranty or guarantee, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition, warranty or guarantee, that condition, warranty or guarantee will be deemed included but our liability will be limited for a breach of that condition, warranty or guarantee to one or more of the following: (a) if the breach relates to goods, (i) the replacement of the goods or the supply of equivalent goods, or (ii) the payment of the cost of replacing the goods or of acquiring equivalent goods.
In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frame, providing the item is still under warranty.
We aim to have your return processed within 48 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 2-4 weeks.
All refunds can only be issued via a gift card or via the same form as the original payment.
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